FAQs


What is your average time to dispatch?

* Our turnover time is 7-14 days, however the majority of our parcels are sent within 7 days!

Do your products come with instructions?

* Our castles and teepees don’t come with instructions as we like to save paper, however there is an assembly video on our instagram highlights!

How long do they take to put together?

* Castles take less than 2 minutes to put together and require no tools or glue!

Do you post internationally?

* Yes we post worldwide! Please note our larger packages including castles, tunnels and ramps are sent through DHL and have a rough delivery time of 3-5 working days. Our smaller parcels, eg teepees, bandana and scrunchie sets and cushions, are sent with Royal Mail which has a rough delivery time of 2-3 weeks. If you would like to ship your smaller parcel with DHL for fasting shipping time, please contact us for a quote. 

Whats the best product to start with?

* We recommend a personalised castle with ramp as a starter! Cushions are also a great first purchase as buns love sitting on top of castles with them! 

Can I customise your other products?

* Yes! We can customise any product we sell, please send us a message to enquire.

What weight can your castle take?

* Up to 4kg for our standard castles and up to 8kg for our large castles.

Will my rabbit chew the castle?

* If your bun is a nibbler then probably! However our castles are designed to withstand chewing and last a long time.

Are you looking for any brand representatives?

*We look for brand reps regularly on our instagram - turn on post notifications to keep up to date!