Our dispatch policy is 1-2 weeks from ordering as all our products are bespoke cut every week.
UK: We post our orders with Hermes tracked. Orders take 2-4 working days to arrive after dispatch, however with Covid-19 delays some parcels may take up to 7 days.
- We post our smaller parcels with Royal Mail International Tracked. Postage takes roughly 2-3 weeks but there have been heavy delays at the moment due to Covid and new customs rules, particularly for EU countries. Parcels may take up to 2-3 months to arrive depending on country.
- We post our larger parcels (castles, tunnels and larger bundles) with DHL which takes 3-5 working days. Postage costs depend on weight and are calculated at checkout - normally larger parcels are more cost efficient (as we know international postage can be on the expensive side!)
- If you live in the EU or Canada please be aware you may have import fees to pay, you will be contacted by the shipping handler for this before they arrange delivery. Please note if you change your mind and don't wish to pay these customs charges, your shipping fee will not be refunded once it has been returned to us.
Please note, any postage delays due to Covid-19 are out of our control and we thank you for your patience.