many pieces were broken in shipment and no instructions were included on how to assemble.
I haven’t received any update since I placed my order. No tracking number either.
It took about 3 1/2 weeks from the date of purchase to receive but I'm from across the pond and it is the middle of the pandemic so honestly very surprised I received it so fast! It was super easy to put together, took me maybe a minute, and the cushions were perfect! I wish they would put them back in stock so I can buy three more! It was there limited edition pink palm leaves one. WARNING: you will want to buy a second castle! I have the two story with a ramp and I am considering buying a second two story and a short tunnel to connect them. My holland lop Toast isn't a big fan of the ramp and has already pulled a peg off from it (not Cosy Castle's fault, my rabbit is just a brat lol). He is more of a tunnel fan lol.
This castle is amazing! Easy to assemble and very sturdy. Bruni absolutely loved it from the minute he came home on Friday 14th.