FAQs

What is your average time to dispatch?

Our turnover time is 7-14 days as we bespoke make products weekly! Non personalised items can often be dispatched sooner due to stock. Fabric items or non-personalised items may be dispatched sooner. Dispatch times may be up to 3 weeks during extremely busy periods such as Christmas, so get your orders in early.

Do your products come with instructions?

Our products don’t come with paper instructions as we like to reduce waste, however there are assembly videos on our Instagram highlights!

How long do they take to put together?

Castles take less than 2 minutes to put together and require no tools or glue!

Do you post internationally?

Yes we post worldwide!

Our larger packages including castles, tunnels and ramps are sent through DHL and have a delivery time of 3-5 working days.

Our smaller parcels, for example hay racks, guinea and hamster castle, hay bags and cushions are sent with Royal Mail which has a  delivery time of 9-15 working days.

If you would like to ship your smaller parcel with DHL for fasting shipping time, please contact us for a quote. 

Whats the best product to start with?

We recommend a personalised castle with hay bag as a starter! Cushions are also a great first purchase as buns love sitting on top of castles with them! 

Can I customise your other products?

Yes! We can customise any product we sell, please send us a message to enquire, or purchase the 'personalisation' product and leave a note in the comments box at checkout!

What weight can your castle take?

Up to 4kg for our standard castles and up to 8kg for our large castles.

Will my rabbit chew the castle?

If your bun is a nibbler then probably! However our castles are designed to withstand chewing and last a long time.

What are your products made of?

Our castles are made from 3mm Birch plywood which is untreated and safe for all pets. 

Due to the trade restrictions currently affecting birch plywood supply to the UK, some of our products are now made with birch poplar plywood.