Our dispatch policy is 1-2 weeks from ordering as all our products are bespoke cut every week, however please allow up to 3 weeks during extremely busy periods such as Christmas!
Please note, any postage delays during busy periods are out of our control and we thank you for your patience.
We post our orders with Evri standard delivery. Orders take 2-4 working days to arrive after dispatch.
We post our smaller parcels with Royal Mail International Tracked. Europe delivery aim is 3-5 working days, worldwide delivery aim is 5-7 working days.
We post our larger parcels (castles, tunnels and larger bundles) with DHL which takes 3-5 working days. Postage costs depend on weight and are calculated at checkout - normally larger parcels are more cost efficient (as we know international postage can be on the expensive side!)
We are now offering Evri international as an option in Europe and USA for larger parcels! This is fully tracked, and arrives to Europe in 5-8 working days, and up to 15 working days to USA. Teepees are always posted via Evri International.
If you live in the EU or Canada please be aware you may have import fees to pay, you will be contacted by the shipping handler for this before they arrange delivery.
We don't cover potential import duties or taxes. Any additional charges are the responsibility of the buyer and we only charge for shipping costs.
Please note if you change your mind and don't wish to pay these customs charges, your shipping fee will not be refunded once it has been returned to us, and the cost to return your parcel will be deducted from your original purchase cost. You will also not be refunded for any personalised or seasonal items due to the individual nature of these.
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